Karthik Gopalakrishnan


2020

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Policy-Driven Neural Response Generation for Knowledge-Grounded Dialog Systems
Behnam Hedayatnia | Karthik Gopalakrishnan | Seokhwan Kim | Yang Liu | Mihail Eric | Dilek Hakkani-Tur
Proceedings of the 13th International Conference on Natural Language Generation

Open-domain dialog systems aim to generate relevant, informative and engaging responses. In this paper, we propose using a dialog policy to plan the content and style of target, open domain responses in the form of an action plan, which includes knowledge sentences related to the dialog context, targeted dialog acts, topic information, etc. For training, the attributes within the action plan are obtained by automatically annotating the publicly released Topical-Chat dataset. We condition neural response generators on the action plan which is then realized as target utterances at the turn and sentence levels. We also investigate different dialog policy models to predict an action plan given the dialog context. Through automated and human evaluation, we measure the appropriateness of the generated responses and check if the generation models indeed learn to realize the given action plans. We demonstrate that a basic dialog policy that operates at the sentence level generates better responses in comparison to turn level generation as well as baseline models with no action plan. Additionally the basic dialog policy has the added benefit of controllability.

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Incorporating Commonsense Knowledge Graph in Pretrained Models for Social Commonsense Tasks
Ting-Yun Chang | Yang Liu | Karthik Gopalakrishnan | Behnam Hedayatnia | Pei Zhou | Dilek Hakkani-Tur
Proceedings of Deep Learning Inside Out (DeeLIO): The First Workshop on Knowledge Extraction and Integration for Deep Learning Architectures

Pretrained language models have excelled at many NLP tasks recently; however, their social intelligence is still unsatisfactory. To enable this, machines need to have a more general understanding of our complicated world and develop the ability to perform commonsense reasoning besides fitting the specific downstream tasks. External commonsense knowledge graphs (KGs), such as ConceptNet, provide rich information about words and their relationships. Thus, towards general commonsense learning, we propose two approaches to implicitly and explicitly infuse such KGs into pretrained language models. We demonstrate our proposed methods perform well on SocialIQA, a social commonsense reasoning task, in both limited and full training data regimes.

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Beyond Domain APIs: Task-oriented Conversational Modeling with Unstructured Knowledge Access
Seokhwan Kim | Mihail Eric | Karthik Gopalakrishnan | Behnam Hedayatnia | Yang Liu | Dilek Hakkani-Tur
Proceedings of the 21th Annual Meeting of the Special Interest Group on Discourse and Dialogue

Most prior work on task-oriented dialogue systems are restricted to a limited coverage of domain APIs, while users oftentimes have domain related requests that are not covered by the APIs. In this paper, we propose to expand coverage of task-oriented dialogue systems by incorporating external unstructured knowledge sources. We define three sub-tasks: knowledge-seeking turn detection, knowledge selection, and knowledge-grounded response generation, which can be modeled individually or jointly. We introduce an augmented version of MultiWOZ 2.1, which includes new out-of-API-coverage turns and responses grounded on external knowledge sources. We present baselines for each sub-task using both conventional and neural approaches. Our experimental results demonstrate the need for further research in this direction to enable more informative conversational systems.