ExtRA: Extracting Prominent Review Aspects from Customer Feedback
Zhiyi Luo | Shanshan Huang | Frank F. Xu | Bill Yuchen Lin | Hanyuan Shi | Kenny Zhu
Proceedings of the 2018 Conference on Empirical Methods in Natural Language Processing
Many existing systems for analyzing and summarizing customer reviews about products or service are based on a number of prominent review aspects. Conventionally, the prominent review aspects of a product type are determined manually. This costly approach cannot scale to large and cross-domain services such as Amazon.com, Taobao.com or Yelp.com where there are a large number of product types and new products emerge almost every day. In this paper, we propose a novel framework, for extracting the most prominent aspects of a given product type from textual reviews. The proposed framework, ExtRA, extracts K most prominent aspect terms or phrases which do not overlap semantically automatically without supervision. Extensive experiments show that ExtRA is effective and achieves the state-of-the-art performance on a dataset consisting of different product types.