AbstractThis work proposes an organization of knowledge to facilitate the generation of personalized questions, answers and grammars from web documents. To reduce the human effort needed in the generation of the linguistic resources for a new domain, the general aspects that can be reuse across domains are separated from those more specific. The proposed approach is based on the representation of the main domain concepts as a set of attributes. These attributes are related to a syntactico-semantic taxonomy representing the general relationships between conceptual and linguistic knowledge. User models are incorporated by distinguishing different user groups and relating each group to the appropriate conceptual attributes. Then, the data is extracted from the web documents and represented as instances of the domain concepts. Questions, answers and grammars are generated from these instances.