Although the current transcription systems could achieve high recognition performance, they still have a lot of difficulties to transcribe speech in very noisy environments. The transcription quality has a direct impact on classification tasks using text features. In this paper, we propose to identify themes of telephone conversation services with the classical Term Frequency-Inverse Document Frequency using Gini purity criteria (TF-IDF-Gini) method and with a Latent Dirichlet Allocation (LDA) approach. These approaches are coupled with a Support Vector Machine (SVM) classification to resolve theme identification problem. Results show the effectiveness of the proposed LDA-based method compared to the classical TF-IDF-Gini approach in the context of highly imperfect automatic transcriptions. Finally, we discuss the impact of discriminative and non-discriminative words extracted by both methods in terms of transcription accuracy.