PolyResponse: A Rank-based Approach to Task-Oriented Dialogue with Application in Restaurant Search and Booking

Matthew Henderson, Ivan Vulić, Iñigo Casanueva, Paweł Budzianowski, Daniela Gerz, Sam Coope, Georgios Spithourakis, Tsung-Hsien Wen, Nikola Mrkšić, Pei-Hao Su


Abstract
We present PolyResponse, a conversational search engine that supports task-oriented dialogue. It is a retrieval-based approach that bypasses the complex multi-component design of traditional task-oriented dialogue systems and the use of explicit semantics in the form of task-specific ontologies. The PolyResponse engine is trained on hundreds of millions of examples extracted from real conversations: it learns what responses are appropriate in different conversational contexts. It then ranks a large index of text and visual responses according to their similarity to the given context, and narrows down the list of relevant entities during the multi-turn conversation. We introduce a restaurant search and booking system powered by the PolyResponse engine, currently available in 8 different languages.
Anthology ID:
D19-3031
Volume:
Proceedings of the 2019 Conference on Empirical Methods in Natural Language Processing and the 9th International Joint Conference on Natural Language Processing (EMNLP-IJCNLP): System Demonstrations
Month:
November
Year:
2019
Address:
Hong Kong, China
Venues:
EMNLP | IJCNLP
SIG:
SIGDAT
Publisher:
Association for Computational Linguistics
Note:
Pages:
181–186
Language:
URL:
https://www.aclweb.org/anthology/D19-3031
DOI:
10.18653/v1/D19-3031
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PDF:
http://aclanthology.lst.uni-saarland.de/D19-3031.pdf