MIME: MIMicking Emotions for Empathetic Response Generation

Navonil Majumder, Pengfei Hong, Shanshan Peng, Jiankun Lu, Deepanway Ghosal, Alexander Gelbukh, Rada Mihalcea, Soujanya Poria


Abstract
Current approaches to empathetic response generation view the set of emotions expressed in the input text as a flat structure, where all the emotions are treated uniformly. We argue that empathetic responses often mimic the emotion of the user to a varying degree, depending on its positivity or negativity and content. We show that the consideration of these polarity-based emotion clusters and emotional mimicry results in improved empathy and contextual relevance of the response as compared to the state-of-the-art. Also, we introduce stochasticity into the emotion mixture that yields emotionally more varied empathetic responses than the previous work. We demonstrate the importance of these factors to empathetic response generation using both automatic- and human-based evaluations. The implementation of MIME is publicly available at https://github.com/declare-lab/MIME.
Anthology ID:
2020.emnlp-main.721
Volume:
Proceedings of the 2020 Conference on Empirical Methods in Natural Language Processing (EMNLP)
Month:
November
Year:
2020
Address:
Online
Venue:
EMNLP
SIG:
Publisher:
Association for Computational Linguistics
Note:
Pages:
8968–8979
Language:
URL:
https://www.aclweb.org/anthology/2020.emnlp-main.721
DOI:
10.18653/v1/2020.emnlp-main.721
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PDF:
http://aclanthology.lst.uni-saarland.de/2020.emnlp-main.721.pdf